Contact Us

If you need assistance with an order, product question, shipping issue, return request, refund inquiry, or general store information, please contact Joapt customer support by email.

Company Name: Joapt
Customer Service Email: service@Joaptcom

You may contact us for help with product information, order confirmation, shipping updates, delivery problems, payment questions, damaged items, incorrect items, missing parts, returns, refunds, or other after-sales support.

When contacting us about an existing order, please include your order number, the email address used at checkout, the product name, and a clear description of your request. If your request involves a damaged, defective, incorrect, or incomplete item, please include clear photos of the product, outer packaging, inner packaging, shipping label, and any visible issue. For table lamps, photos of the lampshade, base, cord, plug, socket area, and accessories may help us review the matter more efficiently.

Our customer support team will do its best to respond as soon as possible during business days. Response times may vary depending on order volume, weekends, public holidays, or the complexity of the request. To help us resolve your issue faster, please provide complete and accurate information in your first email whenever possible.

If you need to change or cancel an order, please contact us immediately at service@Joaptcom. We will try to assist if the order has not yet been processed or shipped. Once an order has already been shipped, we may not be able to change the shipping address, cancel the order, or modify the product selection. In that case, the customer may need to follow our return process after receiving the package.

Please make sure your email address and shipping address are correct at checkout. Order confirmations, shipping notifications, customer support replies, and refund updates may be sent to the email address provided during purchase.